FAQs

How long does delivery take?

We offer standard shipping, with estimated delivery in 7–12 business days after dispatch. See our shipping information for details.

How much is shipping?

Your shipping charge is shown at checkout before payment.

Are taxes included?

For Australian orders, displayed product prices and shipping charges include applicable taxes.

How do I track my order?

Your dispatch email includes a tracking link. Visit Track Order for help.

Can I return an item?

Read our Returns & Refunds Policy for eligibility and instructions.

How can I contact VELORA?

Email orders@veloraessentials.co with any product or order questions.