Política de reembolso

Returns & Refunds

At VELORA, we stand behind the quality of every product. If you're not completely satisfied, we're here to help.

Eligibility

• Returns are accepted within 30 days of delivery
• Items must be unused, unopened, and in original packaging
• Due to hygiene and safety regulations, opened skincare and supplement products cannot be returned unless faulty or damaged

Faulty or Damaged Items If your order arrives damaged or defective, please contact us within 7 days of receipt with photos and your order number. We'll arrange a replacement or full refund at no cost to you.

How to Initiate a Return Email us at orders@veloraessentials.co with your order number and reason for return. We'll provide return instructions within 2 business days.

Refunds Once your return is received and inspected, refunds are processed to your original payment method within 5–10 business days.

Non-Returnable Items

• Opened or used products
• Gift cards
• Sale or clearance items (unless faulty)